I’ve sent an email to Customer Support but haven’t had any response. How long should I expect to wait?

Our customer service team works around the clock to respond and resolve all enquiries as swiftly as possible - but we too need to catch some zzz...

We aim to respond within the business day though during busy periods there may be a greater delay. Please be sure to avoid sending follow-up emails as these will cause your initial enquiry to be reset to the back of the line and may delay this wait time further.

Our customer service team are online to assist you during the following time:

Mon to Fri 8:30AM - 4:30PM AEST and Saturdays from 8:30AM - 1PM AEST.